The Connected Cloud -- November 2019

News Articles

November 5, 2019

The Connected Cloud -- November 2019 [Show All]

THE Connected CLOUD

News, Feature Updates, Webinars, Events & Resources

November 2019

New Playback Support Added for OpenEye, DW Spectrum, & ExcaqVision NVRs

A playback retrieval search option has been added to the Live Camera Stream

Previously playback was only supported in conjunction with an event matched to an Event Rule. Now the playback option is added for any camera at anytime and may be viewed on the live stream window of the camera. This option is available at no additional charge for systems connected via an OpenEye, Digital Watchdog Spectrum, or ExcaqVision NVR.

API Options Expanded - Event Server Push

A new option has been added to the Connect ONE UserAPI, which allows for all or some (depending on report filters) of events to automatically be pushed to your customer's server for secondary logging. The data is sent in an easily referenced JSON format which may be customized as they require. Further the customer can implement the signing option to ensure event data validity and integrity.

Login Integration to Dealer Business Software

Dealers can now store a permalink to the "Login to Customer Site As Dealer" option into their own customer relationship management software. Login to the Connect ONE Dealer Site to retrieve the link and simply click on the icon (referenced in highlight below) to copy and then paste it into a field within your CRM. Now when customer support receives a call and has the customer open in their CRM, they can easily click the link to log directly into that customer's account in Connect ONE. This can save valuable time on the call and help resolve the customer's issue as quickly as possible.

Login Profile Permission Added

System Profile Templates are a great option to pre-define permission options across multiple systems. Now this feature can be enforced as the only option presented to a user when adding new System Codes. This allows an Administrator to create an unlimited number of pre-defined profile templates and enforce those templates are the only option for a lower-level user to choose from when creating a new code.

Option added for DMP XR System Code

The option supported on DMP XR 150 & 550 panels which allows the system codes in positions 2-20 to be sent to connected z-wave lock(s) has now been added to Connect ONE.

Performance Improvements with Hundreds of Sites

We've always supported many site locations but now enhanced performance improvements have been made to not only make the application quick for a customer with a handful of locations to manage but now also a customer with hundreds of locations can enjoy the same quickness of application responsiveness.

Verizon CDMA Sunset Extended

Dealers which installed the Verizon CDMA based MultiTech MTR-C2 modem have received a short reprieve from Verizon. Verizon announced they have extended the sunset date by one year from December 31, 2019 to December 31, 2020.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Click here to send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" in LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you visit these sites to stay up-to-date.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE\AE, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, llc., Monument, CO 80132-1266

See What Others Are Saying...

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

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