Case Management
Automatic notification and seamless workflow execution for comprehensive facility management
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Streamlined Event & Repair Tracking
Track critical event responses, incidents, and repairs at one or multiple locations. Interfaces with security systems or deploys as a standalone service requiring no control or onsite equipment — ideal for building and property management companies, multi-tenant, and national accounts.
Chain of Command Workflow
Automatically routes to responsible parties who respond via email. If unavailable, it transfers to the next person. Only current handlers receive alerts — no confusion over who's handling the situation. The successful completion of service or next steps are documented until the case is closed.
Simple Activation
Site and user information already in Connect ONE — just activate the module, no complex setup required. Dealers can deliver comprehensive facility management in addition to intrusion detection and access control, generating additional monthly recurring revenue.
Capabilities
Service/Repair Tracking
Track service and repair cases in real time with complete history stored at each facility location.
Incident Documentation
Upload work orders, photos, and documentation directly to cases so all parties are apprised of current status. Capture signatures on mobile or web for paperless service ticket processing.
Critical Event Response
Automatic case creation from alarm events—including environmental alerts like freezer threshold deviations—with escalation rules until someone accepts responsibility. The primary person indicates whether they are handling the situation; if unavailable, the notification automatically pushes to the next person in the queue.
Real-Time Notifications
Email and text alerts eliminate manual phone calls and keep all stakeholders informed instantly.
Vendor Collaboration
Share information with service and repair vendors in real time. UserAPI integration enables external customer database software to issue tickets and retrieve completed ticket details.
Complete History
Store all critical event and repair history across the enterprise for compliance and reporting.
