The Connected Cloud -- October 2019

News Articles

October 8, 2019

The Connected Cloud -- October 2019 [Show All]

THE Connected CLOUD

News, Feature Updates, Webinars, Events & Resources

October 2019

New Partnership between Connected Technologies and Axis Company 2N®

Seamless Management and Control of IP Intercoms and Extensive User Capabilities

With the Connect ONE® platform, dealers can view, control and manage thousands of 2N door entry systems across the globe through a single interface!

Connected Technologies LLC, maker of a powerful cloud-hosted security management platform, and 2N, an Axis Company and the largest global manufacturer of IP intercoms, have developed a new integration to the company’s door entry systems that allows for extensive management and control of the user population across any enterprise or multi-tenant solution—all through the Connect ONE interface. With this integration, users can easily add systems and populate user directory contact phone numbers and credentials across multiple locations enterprise wide.

The system is up and running at One National Harbor, a boutique condominium development overlooking the Potomac River in Maryland. The building is a Connect ONE cloud security management user and now with the recent 2N intercom system integration they can manage all the systems for their 100-plus condos from this single interface.

Read the full Press Release

System Schedule Options & Auto Arm/Disarm

1) DMP schedules can now be set active or inactive without having to use the temporary window option.
2) Holidays can be edited from the main schedules page rather than having to first click on a time window.
3) DMP area schedules can now allow auto arming and disarming to be enabled or disabled. We wanted to ensure that you approve of giving the customer the authority to enable auto arming or disarming and so there is a per device option to enable this feature to show up for your customer. The option is present for XR 150, 350, or 550 panels only. To enable from the Dealer Site, Go to the Customer->Device->General, scroll down under Options, set Auto Arm/Disarm Options to Yes, click Save Changes.

After performing those steps, the options to enable/disable auto arm/disarm will show on the Customer Site from the Area Schedule page. If the DMP progamming option of area schedules is turned on then only the auto arm/disarm option for the matching area will be shown in the area schedule. If area schedules is turned off then all areas will be shown for auto arm/disarm in the same area schedule.

We chose to show the options under the schedule since then it confirms there is a schedule prior to setting the option. Also, if enabling auto-arm there is a warning window presented so they understand how the time windows will affect the operation. If auto arm or disarm is enabled then they will not be able to delete the schedule.

Your customer can configure an automatic task rule to send out an email reminder to re-enable the auto arm/disarm at some point in the future. There is also a helpful "Tip" message shown to the user if they are changing the current auto arm/disarm option to make them aware of this reminder option.

Recurring Schedules for Interaction Task Rules

1) A option to disallow manual control of the task rule which reserves it for use as a scheduled option or in conjunction with an Event Rule action only.
2) A recurring schedule option has been added to Task Rules, previously only a one-time schedule was possible. The new options allow for the task rule to automatically activate every week at a particular time and certain days plus every 1st occurence of a month at a particular time and on certain days or every 2nd, 3rd, 4th, or 5th occurence of the month. An example would be to set it to activate only on the 2nd Tuesday of the month.

More Onscreen Alert Capabilities

1) If camera snapshots were recorded with the events then those snapshots are displayed within the onscreen alert.
2) You can now also show custom notes and instructions within the onscreen alert.
3) If the customer has GeoView System Mapping enabled then a direct link to the site in GeoView will be shown in the onscreen alert.

Email, Text, or Push Notification Options Expanded

1) Option added to Email, Text, or Push notifications to hide the system generated message and therefore only show the additional custom message provided in the notification action. This allows an event to trigger a completely custom notification message.
2) Option added to Email, Text, or Push notifications to send to the user which triggered the event.

App Utility Commands Added

Sensor Reset, Time Update, Alarm Silence, etc. commands were added to the mobile app under Utilities, previously only shown in the browser app.

Verizon CDMA Sunset Extended

Dealers which installed the Verizon CDMA based MultiTech MTR-C2 modem have received a short reprive from Verizon. Verizon announced they have extended the sunset date by one year from December 31, 2019 to December 31, 2020.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challange, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Click here to send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website. The postings to these sites are immediate as they are completed.
Please contact us for your invitation to join the "Group" in LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you visit these sites to stay up-to-date.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, llc., Monument, CO 80132-1266

See What Others Are Saying...

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

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