November 14, 2022
Custom Lockdown and Emergency Mass Notification Feature within Connect ONE® Give Dealer's Customers More System Flexibility
August 25, 2022
Connect ONE® Adds National Weather Service Monitoring
June 15, 2022
Updated service levels bring new opportunities for RMR
March 16, 2022
Connected Technologies adds new fire monitoring control panel capabilities
January 7, 2022
An exciting, comprehensive update to the platform makes it easier to manage systems, users and permissions, rules and automated reports.
July 20, 2021
Safe Passage Wins 2021 MVP Award at ISC West 2021
July 7, 2021
Now dealers can easily keep tabs on a wide array of equipment and capital goods through the management platform.
March 2, 2021
SmartTest™ Brings New Customer Reporting Features to Connect ONE®
January 1, 2021
Learn how ISSI helped its client mitigate threats from COVID-19 by deploying the Safe Passage Module by Connected Technologies.
December 8, 2020
ASSA ABLOY Integrates Aperio® Wireless Technology with Connect ONE® from Connected Technologies
August 26, 2020
New Connect ONE® feature targets return-to-work strategies with an automated process that can be customized to individual spaces, conditions and regulations.
July 15, 2020
System management handled through the all-in-one Connect ONE cloud-hosted interface for seamless control of environmental temperature settings.
June 24, 2020
Now dealers can offer customers quick and cost-effective credentialing via the cloud, expanding their menu of services in a host of vertical markets.
June 15, 2020
New capabilities unveiled between DW Spectrum® and the Connect ONE® cloud platform
May 1, 2020
Now end users can incorporate all their security services, including HALO, into the Connect ONE cloud-hosted user interface.
February 14, 2020
Powered by Google Maps, GeoView lets users interact with their system solutions through real-time views of their facility.
January 15, 2020
Connected Technologies Extends Customization Services
October 3, 2019
New Partnership between Connected Technologies and Axis Company 2N® Offers Seamless Management and Control of IP Intercoms and Extensive User Capabilities With the Connect ONE® platform, dealers can view, control and manage thousands of 2N door entry syst
April 10, 2019
Connected Technologies Wins Coveted 2019 Most Valuable Product (MVP) Award for GeoView, a New Mapping Feature that Gives Dealers and Users Unprecedented Visibility and Control over Multiple Sites and Locations
March 8, 2019
Connected Technologies Announces GeoView, an Exciting New Mapping Feature that Gives Dealers and Users Remote Visibility over Multiple Sites and Locations
October 15, 2018
OpenEye® and Connected Technologies Partnership Yields Seamless Integration Between OWS Cloud and the Connect ONE® Platform
July 30, 2018
Connect ONE® and Bosch Partner for Value-Add Services Plus Easier Integrations
June 14, 2018
Digital Watchdog® and Connected Technologies Forge New Technology Partnership
April 4, 2018
Connect ONE®… It’s All You Need
August 22, 2017
New Service for Dealers Who Want to Take Their Business to the Next Level [Hide]
FOR IMMEDIATE RELEASE
New Service for Dealers Who Want to Take Their Business to the Next Level
Provide your building and facilities management customers automatic notification capabilities with easy and seamless tracking of service, critical events, and incidents with the new Connect ONE® ticket module.
Security Sales & Integration - http://www.securitysales.com/business/automate-connect-one-ticket-module/
Crystal Lake, IL, August 22, 2017— The Connect ONE® module was designed in response to end-user customers looking for streamlined methods to track critical event responses, incidents and repair tickets at one or multiple locations. The module interfaces directly with the Connect ONE security system application or can be deployed as a standalone service, requiring no control or on site equipment. Ideal for building and property management companies, multifamily and multi-tenant users or national accounts with numerous locations, it allows dealers to offer another value-added service and generate new monthly recurring revenue streams.
· Creates and generates critical event, incident and repair tickets, targeting authorized respondents within the organization and other stakeholders with detailed information, including photos, on the issue and embedded tracking to make sure all exceptions or issues are addressed.
· Establishes a chain of command and emails pre-populated through Connect ONE’s ticket rules of responsible parties, who can easily respond whether or not they are available to handle the issue. If someone is unavailable the issue transfers to the next available person. Only those currently responsible receive ongoing alerts.
· Stores all history of the critical event or history of a repair at the facility or any location across the enterprise or campus.
· Provides real-time notification and interaction of a critical or alarm event within a facility, automatically generating a ticket and notification and eliminating manual phone calls or text messages and confusion over who is handling the situation.
· Shares information to all service and repair vendors in real time so they are apprised of the situation and current status.
· Site and user information are already a part of the Connect ONE interface, so dealers just need to activate the module; no complex setup or programming.
The module tracks service and repair tickets in real time, especially helpful in a large organization, facility or campus environment, ensuring prompt handling and remediation. It seamlessly notifies responsible parties with documents shared to all repair vendors simultaneously. It also stores the history of a repair and notifies responsible parties immediately of any actions taking place related to the service ticket.
Incident Case Management
The Connect ONE module tracks security related incidents and specific actions taken and remedies or if additional service may be required, including detailed reporting, work orders, history, photos, or other documentation uploaded directly to the ticket so all parties are apprised of current status.
Critical Event Response History Example
In the example of critical event environmental monitoring, a freezer alarm generated because of deviation from preset thresholds or inoperability notifies responsible parties via email or text message. A ticket is automatically created and the process follows preset rules on who to notify. The primary person responsible indicates whether or not they are handling the situation; if they are unable their response automatically pushes the notification to the next person in the queue. This avoids multiple parties showing up to handle the issue, or not having anyone handle it at all. The successful completion of service or next steps are also documented until the ticket is closed.
With this facility management application security dealers become more responsive, provide more value to their customers, and receive additional monthly reoccurring revenue. The Connect ONE ticket module provides a predictable work flow on building repairs, security and critical environmental monitoring, ensuring issues are handled and completed quickly and efficiently. Instead of just competing against others offering traditional interactive services, dealers can deliver comprehensive facility management in addition to intrusion detection and access control. The customer knows exactly what’s happening with their facility at every location, and what remedies have been taken or might be necessary.
For more information about the Connect ONE ticket module, visit www.simplifywithconnectone.com or call 866.976.3520.
About Connected Technologies LLC**
Connect ONE® and ScanPass® Mobile Credential are products of Connected Technologies, LLC. The Connect ONE web-hosted interface manages all solutions–security, access control, mobile credential access, video, critical environmental monitoring and more, from an easy-to-use platform accessible from PC, laptop, smartphone or tablet. Created with both user and dealer in mind, Connected Technologies partners with leading industry firms such as Bosch, DMP, Elk, Honeywell, Nest and others. For more information, visit www.simplifywithconnectone.com or call 866.976.3520.
**All Connected Technologies’ brand and company/product names are trademarks or registered trademarks of Connected Technologies, LLC, all rights reserved.
Deborah O’Mara, Managing Director
August 22, 2017
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