for Dealers Who Want to Take Their Business to the Next Level
your building and facilities management customers automatic
capabilities with easy and seamless tracking of service, critical
incidents with the new Connect ONE® ticket module.
Security Sales & Integration - http://www.securitysales.com/business/automate-connect-one-ticket-module/
Lake, IL, August 22,
Connect ONE® module was designed in response
to end-user customers looking for streamlined methods to track critical
responses, incidents and repair tickets at one or multiple locations.
module interfaces directly with the Connect ONE security system
can be deployed as a standalone service, requiring no control or on
equipment. Ideal for building and property management companies,
and multi-tenant users or national accounts with numerous locations, it
dealers to offer another value-added service and generate new monthly
and generates critical event, incident and
repair tickets, targeting authorized respondents within the
other stakeholders with detailed information, including photos, on the
and embedded tracking to make sure all exceptions or issues are
a chain of command and emails
pre-populated through Connect ONE’s ticket rules of responsible
can easily respond whether or not they are available to handle the
someone is unavailable the issue transfers to the next available
those currently responsible receive ongoing alerts.
all history of the critical event or
history of a repair at the facility or any location across the
real-time notification and interaction of
a critical or alarm event within a facility, automatically generating a
and notification and eliminating manual phone calls or text messages
confusion over who is handling the situation.
information to all service and repair
vendors in real time so they are apprised of the situation and current
and user information are already a part of
the Connect ONE interface, so dealers just need to activate the module;
complex setup or programming.
module tracks service and repair tickets in
real time, especially helpful in a large organization, facility or
environment, ensuring prompt handling and remediation. It seamlessly
responsible parties with documents shared to all repair vendors
It also stores the history of a repair and notifies responsible parties
immediately of any actions taking place related to the service ticket.
Connect ONE module tracks security related
incidents and specific actions taken and remedies or if additional
be required, including detailed reporting, work orders, history,
other documentation uploaded directly to the ticket so all parties are
of current status.
Event Response History Example
the example of critical event environmental
monitoring, a freezer alarm generated because of deviation from preset
thresholds or inoperability notifies responsible parties via email or
message. A ticket is automatically created and the process follows
on who to notify. The primary person responsible indicates whether or
are handling the situation; if they are unable their response
pushes the notification to the next person in the queue. This avoids
parties showing up to handle the issue, or not having anyone handle it
The successful completion of service or next steps are also documented
the ticket is closed.
this facility management application security
dealers become more responsive, provide more value to their customers,
receive additional monthly reoccurring revenue. The Connect ONE ticket
provides a predictable work flow on building repairs, security and
environmental monitoring, ensuring issues are handled and completed
efficiently. Instead of just competing against others offering
interactive services, dealers can deliver comprehensive facility
addition to intrusion detection and access control. The customer knows
what’s happening with their facility at every location, and what
been taken or might be necessary.
more information about
the Connect ONE ticket module, visit www.simplifywithconnectone.com
or call 866.976.3520.
ONE® and ScanPass®
LLC. The Connect ONE web-hosted interface
manages all solutions–security, access control, mobile credential
critical environmental monitoring and more, from an easy-to-use
accessible from PC, laptop, smartphone or tablet. Created with both
dealer in mind, Connected Technologies partners with leading industry
such as Bosch, DMP, Elk, Honeywell, Nest and others. For more
Technologies’ brand and company/product names are trademarks or
trademarks of Connected Technologies, LLC, all rights reserved.