News Articles

July 1, 2022

The Connected Cloud -- July 2022 [Show All]

News, Feature Updates, Webinars, Events & Resources July 2022

NEW: Mobile Navigation Footer Plus More

Usability improvements enhance your customers' experience!

Mobile Footer Navigation: A new footer navigation section has been added to the mobile app to improve the usability for quick access to the most commonly used functions of the application. It greatly enhances the ease of use and is available in both light and dark modes.

light modedark mode
Light ModeDark Mode

Temporary Schedule Improvement: When viewing schedules in a list, if a temporary date is set on the schedule the status will reflect whether or not it is pending activation or expired for quick glance convenience.

Customer Usage Check: From the Dealer Site Home tab you can view all of your customers' usage of video events, SMS, ScanPass mobile credentials, and storage. Any customers with a usage in the 90% range or greater are also included in your weekly health email. This helps to be proactive with your customers to be sure their management isn't interrupted by reaching their quota. You never need to worry about overages as they are not possible however ensuring your customer has the necessary thresholds is important to their experience and at the same time increases your RMR.

Observance of Independence Day

We will be closed on Monday July 4th, wishing everyone a Happy 4th of July!

Emergency support will be available by email to


REMINDER: Updated Service Levels & Pricing

More Value and More Potential for Greater RMR!

We've updated our service levels, diagram below, to include more value for your customers. Please refer to the updated Connect ONE Price Guide available from the Home tab of the Dealer Site for complete details, you may also refer to the Dealer tab to check your current Dealer price level. The updated service levels and pricing went into effect on May 15, 2022. The following illustrates the outline of changes:


  • Expanded from a single user to five user accounts
  • Ability to create and view on-demand reports
  • Receive instant notifications with custom event rules via email, text, and/or app push
  • Receive onscreen alerts
  • Manage system codes
  • Live/Playback of connected video systems for no additional charge
  • GeoView System Mapping to Google Maps, now included at no additional charge


  • Expanded from 30 days to 60 days of event history storage
  • GeoView System Mapping to Google Maps, now included at no additional charge


  • Asset Management for Keys, Tools, Electronics, Equipment, & Inventory, now included at no additional charge
  • Case Management for Event Response Tracking & Facility Maintenance, now included at no additional charge
  • Safe Passage for Health Screening, Waiver Management, & Training Certification, now included at no additional charge
  • GeoView System Mapping to Google Maps, now included at no additional charge
  • 100MB of included storage with additional storage levels available to add for use with assets, cases, safe passage, and GeoView.

Connect ONE Service Levels

TIP: SMS Messaging Enhancements

Connect ONE offers an enhanced SMS messaging service that provides reliable delivery as a true SMS message since it doesn't utilize the carrier email to text option. The expanded SMS service is subscribed on the customer level, please see the Connect ONE price guide for package information, the price guide is available on the Home tab of the Dealer Administration Portal. The carrier email to text option will continue to be included in the base service level at no additional charge.

This is a great option for critical messages which require reliable delivery and will continue without management changes if the customer changes cellular carriers since only their phone number is specified for delivery.


Tip: Customer Add-On Modules

Add-on modules are super easy to setup for your customer - requiring little to no configuration - build more RMR!

  • Asset Management
    • The Asset Management Module provides streamlined methods to track assets, such as keys, equipment, electronics, tools, inventory, etc., to locations and/or users including the generation of custom user authorization templates upon issuing and/or returning.
  • Badge Printing (InstantCard)
    • The InstantCard module works with the InstantCard Badge Service to push user photo and details to a badge template for physical badge printing.
  • Case Management
    • The Case Management Module provides streamlined methods to track critical event responses, incidents, and repairs at one or multiple locations. Ideal for building and property management companies, multifamily and multi-tenant users or national accounts with numerous locations.
  • Emergency Messaging Hub
    • The Emergency Messaging Hub provides a unified feed of emergency messages from multiple systems for an associated site. It works by receiving Common Alerting Protocol (CAP) messages from Mass Notification and other Emergency Response platforms and by translating device native events to the CAP format. All CAP messages are published to the hub for all external services to consume in a single atom feed.
  • GeoView System Mapping (MVP Award Winner 2019)
    • The GeoView System Mapping Module maps real-time status and control of systems to Google Maps. Easily drag/place markers for: System Health, Arm/Disarm Status & Control (Multi-Area), Zones & Sensors (including Environmental & Weather Sensors), Doors & Outputs, Cameras (also Live View within Map). Also, upload interior floorplans and overlay them on top of the satellite image
  • Safe Passage (MVP Award Winner 2021)
    • The Safe Passage module provides a framework for a one-time/periodic self-approval process. If required and not completed, upon access by the individual, violation events are generated so a manager can ensure the user is safe to be at the site regarding health and/or hazard concerns. Documentation is stored with the user account showing they have answered the proper questions and approved any company terms such as an NDA.
  • Weather Monitoring
    • The Weather Monitoring Module monitors 6 weather metrics, updated every 30-60 minutes: 1. Temperature, 2. Relative Humidity, 3. Current Condition, 4. Wind Speed, 5. Barometric Pressure, 6. Dew Point. Each of the metrics can be programmed with a low and high threshold limit which can deliver notifications and interact with other devices onsite such as the alarm/access systems and thermostats. Historical reporting is also possible for each metric which can show readings recorded over a time period.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.


Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

 For more information regarding Connected Technologies or Connect ONE®, please visit or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO  80132-1266