|The CONNECTED CLOUD|
|News, Feature Updates, Webinars, Events & Resources||July 2022|
NEW: Mobile Navigation Footer Plus More
Usability improvements enhance your customers' experience!
Mobile Footer Navigation: A new footer navigation section has been added to the mobile app to improve the usability for quick access to the most commonly used functions of the application. It greatly enhances the ease of use and is available in both light and dark modes.
Temporary Schedule Improvement: When viewing schedules in a list, if a temporary date is set on the schedule the status will reflect whether or not it is pending activation or expired for quick glance convenience.
Customer Usage Check: From the Dealer Site Home tab you can view all of your customers' usage of video events, SMS, ScanPass mobile credentials, and storage. Any customers with a usage in the 90% range or greater are also included in your weekly health email. This helps to be proactive with your customers to be sure their management isn't interrupted by reaching their quota. You never need to worry about overages as they are not possible however ensuring your customer has the necessary thresholds is important to their experience and at the same time increases your RMR.
Observance of Independence Day
We will be closed on Monday July 4th, wishing everyone a Happy 4th of July!
Emergency support will be available by email to firstname.lastname@example.org
REMINDER: Updated Service Levels & Pricing
More Value and More Potential for Greater RMR!
We've updated our service levels, diagram below, to include more value for your customers. Please refer to the updated Connect ONE Price Guide available from the Home tab of the Dealer Site for complete details, you may also refer to the Dealer tab to check your current Dealer price level. The updated service levels and pricing went into effect on May 15, 2022. The following illustrates the outline of changes:
TIP: SMS Messaging Enhancements
Connect ONE offers an enhanced SMS messaging service that provides reliable delivery as a true SMS message since it doesn't utilize the carrier email to text option. The expanded SMS service is subscribed on the customer level, please see the Connect ONE price guide for package information, the price guide is available on the Home tab of the Dealer Administration Portal. The carrier email to text option will continue to be included in the base service level at no additional charge.
This is a great option for critical messages which require reliable delivery and will continue without management changes if the customer changes cellular carriers since only their phone number is specified for delivery.
Tip: Customer Add-On Modules
Add-on modules are super easy to setup for your customer - requiring little to no configuration - build more RMR!
Give Us the Challenge...
We love hearing from our Dealers with requests from their customers to help solve challenges.
Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.Send us your feedback
We will continue to include the enhancements in this newsletter.
We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.
We encourage you to visit these sites to stay up-to-date.
hard to Simplify all your System Integrations,
For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.
Connected Technologies, LLC., Monument, CO 80132-1266