News Articles

May 3, 2022

The Connected Cloud -- May 2022 [Show All]

News, Feature Updates, Webinars, Events & Resources May 2022

Updated Service Levels & Pricing

More Value and More Potential for Greater RMR!

We've updated our service levels, diagram below, to include more value for your customers. Please refer to the updated Connect ONE Price Guide available from the Home tab of the Dealer Site for complete details, you may also refer to the Dealer tab to check your current Dealer price level. The updated service levels and pricing will go into effect on May 15, 2022, there will be no change of pricing to any existing account activated prior to May 15, 2022, all existing customers subscribed to Essential, Essential+, and Pro will also receive the updated service features at no additional charge. Further any customer currently subscribed to GeoView will receive a price reduction since this is now an included service. The following illustrates the outline of changes:


  • Expanded from a single user to five user accounts
  • Ability to create and view on-demand reports
  • Receive instant notifications with custom event rules via email, text, and/or app push
  • Receive onscreen alerts
  • Manage system codes
  • Live/Playback of connected video systems for no additional charge
  • GeoView System Mapping to Google Maps, now included at no additional charge
  • Nominal price increase for Dealer price levels 1 & 2, no price change for Dealer price level 3.


  • Expanded from 30 days to 60 days of event history storage
  • GeoView System Mapping to Google Maps, now included at no additional charge
  • Nominal price increase for Dealer price levels 1 & 2, no price change for Dealer price level 3.


  • Asset Management for Keys, Tools, Electronics, Equipment, & Inventory, now included at no additional charge
  • Case Management for Event Response Tracking & Facility Maintenance, now included at no additional charge
  • Safe Passage for Health Screening, Waiver Management, & Training Certification, now included at no additional charge
  • GeoView System Mapping to Google Maps, now included at no additional charge
  • 100MB of included storage with additional storage levels available to add for use with assets, cases, safe passage, and GeoView.
  • Nominal price increase for Dealer price levels 1 & 2, no price change for Dealer price level 3.

Connect ONE Service Levels

Did You Know? According to a recent report from Grandview Research, demand for fire protection systems will increase steadily from 2022 to 2030

Expand Your Commercial Fire Alarm Business

Along with the fire alarm modes of the Bosch and DMP combination control panels, you may now also connect other commercial fire panels for full-data monitoring within Connect ONE.

Offer a single dashboard for security and fire alarm events and provide integration with mass notification systems as well as instant notification of events via email, text message, and/or app push.

Connect the fire alarm printer output to the RS-232 port on our Network Gateway, see wiring diagram below, for full-data event capture. Currently supported on Edwards, Firelite, & Notifier control panels. Please contact us for other manufacturer integrations.

Capabilities include:

  • Full-Data Event Capture
  • Automated reports including auditing of fire alarm testing and inspection activity
  • Onscreen Alerts & Real-Time Notifications
  • Integration with Video & Other Systems
  • Integration with Mass Notification Platforms via CAP Messaging
  • Integration with Temperature, Humidity, & Carbon Dioxide Monitoring using the same Connect ONE Network Gateway

Connect ONE Network Gateway (Barix BarioNet)

Wiring Diagram

TIP: SMS Messaging Enhancements

Connect ONE offers an enhanced SMS messaging service that provides reliable delivery as a true SMS message since it doesn't utilize the carrier email to text option. The expanded SMS service is subscribed on the customer level, please see the Connect ONE price guide for package information, the price guide is available on the Home tab of the Dealer Administration Portal. The carrier email to text option will continue to be included in the base service level at no additional charge.

This is a great option for critical messages which require reliable delivery and will continue without management changes if the customer changes cellular carriers since only their phone number is specified for delivery.


Tip: Customer Add-On Modules

Add-on modules are super easy to setup for your customer - requiring little to no configuration - build more RMR!

  • Asset Management
    • The Asset Management Module provides streamlined methods to track assets, such as keys, equipment, electronics, tools, inventory, etc., to locations and/or users including the generation of custom user authorization templates upon issuing and/or returning.
  • Badge Printing (InstantCard)
    • The InstantCard module works with the InstantCard Badge Service to push user photo and details to a badge template for physical badge printing.
  • Case Management
    • The Case Management Module provides streamlined methods to track critical event responses, incidents, and repairs at one or multiple locations. Ideal for building and property management companies, multifamily and multi-tenant users or national accounts with numerous locations.
  • Emergency Messaging Hub
    • The Emergency Messaging Hub provides a unified feed of emergency messages from multiple systems for an associated site. It works by receiving Common Alerting Protocol (CAP) messages from Mass Notification and other Emergency Response platforms and by translating device native events to the CAP format. All CAP messages are published to the hub for all external services to consume in a single atom feed.
  • GeoView System Mapping (MVP Award Winner 2019)
    • The GeoView System Mapping Module maps real-time status and control of systems to Google Maps. Easily drag/place markers for: System Health, Arm/Disarm Status & Control (Multi-Area), Zones & Sensors (including Environmental & Weather Sensors), Doors & Outputs, Cameras (also Live View within Map). Also, upload interior floorplans and overlay them on top of the satellite image
  • Safe Passage (MVP Award Winner 2021)
    • The Safe Passage module provides a framework for a one-time/periodic self-approval process. If required and not completed, upon access by the individual, violation events are generated so a manager can ensure the user is safe to be at the site regarding health and/or hazard concerns. Documentation is stored with the user account showing they have answered the proper questions and approved any company terms such as an NDA.
  • Weather Monitoring
    • The Weather Monitoring Module monitors 6 weather metrics, updated every 30-60 minutes: 1. Temperature, 2. Relative Humidity, 3. Current Condition, 4. Wind Speed, 5. Barometric Pressure, 6. Dew Point. Each of the metrics can be programmed with a low and high threshold limit which can deliver notifications and interact with other devices onsite such as the alarm/access systems and thermostats. Historical reporting is also possible for each metric which can show readings recorded over a time period.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.


Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

 For more information regarding Connected Technologies or Connect ONE®, please visit or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO  80132-1266