Device Health Dashboard & Report
recently revamped the Device Health Dashboard on the Connect ONE Dealer
Site and included proactive notifications to dealer support personnel.
dashboard has been revamped to include multiple trouble status
indicators for devices. Previously it only showed communication
supervision troubles, now it also includes: AC Power, Low Battery,
Network / Phone Line Troubles, and any Zone Troubles.
In addition to the dashboard update, the weekly status email to your dealer support has been updated to show any device trouble of the conditions stated above. We've also included a
proactive email notification to your dealer support when any device
trouble exists; status is checked every 1/2 hour however you will only
get notified when the trouble first appears. The email
notifications may be disabled by editing your account information on
the Dealer Tab of the Dealer Site. We do highly recommend you
leave this feature enabled so you are aware of any trouble
conditions at your customer's site before they call for service.