A Connected Technologies Briefing… By Mike Simon, Managing Partner, Connected Technologies LLC Navigating the ever-changing product and technology landscape can be difficult and overwhelming. While security dealers work to increase their profitability by adding services, training and education of technicians and personnel seems to be holding them back. New employees often have a steep learning curve and in-house personnel may require regular refresher courses to keep pace with evolving technologies. Training and education can have a serious effect on security dealers and integrators looking to attain profitability by offering expanded system capabilities to customers. According to a 2017 study ...
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Alarm Specialists Inc. provides custom elevator control through the Connect ONE® cloud-hosted security management platform. Tenant buildings with elevators can be difficult to secure. How do you control access to individual and specific floors during the day or after hours? What’s the best way to provide the most comprehensive physical security for occupants around the clock yet not make access overly restrictive or cumbersome? Many security dealers shy away from elevator access but Alarm Specialists Inc., headquartered in White Plains, N.Y., found the best solution with Connect ONE from Connected Technologies LLC and ELK Products ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources April 2019 Mobile Badge & Verification Scan with ScanPass®   Another exciting value add feature is now available! Mobile Badge: A user's badge consists of the following: Logo (Dealer's Logo is default or Customer's Logo may be uploaded) Name Picture Custom Fields 1-4 Barcode for Verification Scanning Green Border for Active, Red Border for Inactive The mobile badge in the Connect ONE App can be used in-place of a physical badge It is accessible in the Connect ONE App 1) from the login screen (if remember me was checked), 2) ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2019 GeoView System Mapping - NOW AVAILABLE! Another exciting value add feature is now available to grow more RMR! GeoView System Mapping: Map Locations for Real-Time Status & Control to Google MapsEasily drag/place Markers for: System Health Arm/Disarm Status & Control (Multi-Area) Zones & Sensors (including Environmental & Weather Sensors) Doors & Outputs Cameras (also Live View within Map) Upload Floorplans and overlay on top of Satellite ImageAt-A-Glance Status coloring and Animation on change Click here to watch a video on setup and operation of GeoView &...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources February 2019 COMING SOON - GeoView System Mapping A brand new exciting feature is coming soon! GeoView System Mapping: Map Locations for Real-Time Status & Control to Google MapsEasily drag/place Markers for: System Health Arm/Disarm Status & Control (Multi-Area) Zones & Sensors (including Environmental & Weather Sensors) Doors & Outputs Cameras (also Live View within Map) Upload Floorplans and overlay on top of Satellite ImageAt-A-Glance Status coloring and Animation on change   Webinar: New Opportunities with Connect ONE Wednesday, February 20, 2019 11am to 12pm (EST) Please Join us ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources December 2018 NEW - User Permission By Area Report A new report has been added which can list user(s) with matching permissions to a one or multiple site/area(s) Your customer now has a convenient security audit tool: Verify access has been authorized properly and ensures mistakes were not made Quick insight into who could have access to the area following an incident The permissions may be derived from either the user's Login Profile or System Profile(s) selectively.  This allows for the report to ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources October 2018 OpenEye and Connected Technologies Forge New Technology Partnership Seamless integration is now possible between OpenEye Web Services NVR and Connect ONE® cloud platform.The OpenEye NVR and Connect ONE can be integrated via the OpenEye OWS Cloud. The cloud integration between OpenEye's Cloud and Connect ONE’s cloud service eliminates the need to connect to an IP address or to open an inbound port on the end user’s network firewall. Once connected, users can retrieve a camera list for quick and easy configuration, ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources August 2018 NEW - Send Reports at Customized Times A new reporting feature has been added which allows your customer to select the time the report is deliveredWe're happy to announce a requested feature update which brings extend options for your customers. Properly configured security and access reporting is essential to provide the necessary business intelligence.Connect ONE now offers the following report timings: (new in BOLD)Daily - Events: 12am-11:59pm, Delivered: 12am each DayOvernight - Events: 7am-6:59am, Delivered: 7am each DayWeekly - Events: Mon @ 12am- ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources July 2018   Digital Watchdog and Connected Technologies Forge New Technology Partnership Seamless integration now possible between DW Spectrum and Connect ONE® cloud platform. DW Spectrum and Connect ONE can be integrated via direct network connection or DW Cloud. The cloud integration between DW Cloud and Connect ONE’s cloud service eliminates the need to connect to an IP address or to open an inbound port on the end user’s network firewall. Once connected, users can retrieve a camera list for quick and easy configuration, ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources June 2018 Checkpoint Tours A new feature has been activated for tracking Checkpoint Tours.  ScanPass Mobile Credentials and/or Access Cards can be used at designated access points to track checkpoint activity.  The access point is configured as a start, middle, or end checkpoint.  As the user scans/swipes at each checkpoint their access is logged and can be reviewed. EconomicalMultiple checkpoints can be added economically by using ScanPass barcodes in place of card readers.  The user can scan the barcode with their phone using ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources May 2018 Device Health Dashboard & Report We’ve recently revamped the Device Health Dashboard on the Connect ONE Dealer Site and included proactive notifications to dealer support personnel. The dashboard has been revamped to include multiple trouble status indicators for devices.  Previously it only showed communication supervision troubles, now it also includes: AC Power, Low Battery, Network / Phone Line Troubles, and any Zone Troubles.In addition to the dashboard update, the weekly status email to your dealer support has been updated to show any device trouble ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources April 2018   Introducing ScanPass Mobile Credential with Auto-Scan We’re happy to announce a new feature for ScanPass Mobile Credentials called Auto-Scan. Auto-Scan allows you to simply press the Connect ONE App and present the phone to the door. That’s it. When Auto-Scan is disabled the user must press the ScanPass icon on the App and then present the phone to the door. Auto-Scan simplifies and cuts down on the entry time for accessing the door. Integrated Support for Geovision IP Cameras We recently added ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2018   Weather Monitoring/Alerts Module Added We’ve recently added a brand new module which brings weather monitoring and alerts to Connect ONE. The weather module is an add-on to any customer site; a nominal add-on fee is required, please refer to the Connect ONE price guide.  Your customers can now monitor 6 weather metrics, updated every 30-60 minutes: Temperature Relative Humidity Current Condition Wind Speed Barometric Pressure Dew Point Each of the metrics can be programmed with a low and high threshold limit which can ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources February 2018 DoorBird Video Doorbell Integration Support Added We’ve recently added support for DoorBird video doorbell devices. Your customers can now: View Live Video Open the Door from the Video screen Open the DoorBird App from the Video screen for 2-way Audio Integrate the Video with Alarm/Access events from the Alarm Control Panel for Video Verification DoorBird models include residential and commercial applications perfect for locked entry points in access control applications. Did You Know? ScanPass Mobile Credentials are available for integration with ELK M1, Bosch ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources November 2017   Improved Support & New Options for Bosch B/G Series Control Panels Exciting new capabilities including easier setup and programming for Bosch B and G series control panels Persistent Cloud ConnectionsCloud connected panels with firmware 3.04 or greater utilizing the Bosch Remote Connect Service will now maintain a persistent connection with Connect ONE.  The greatest benefit of this design is that the Personal Notification feature no longer needs to be programmed into the control panel for event reporting to Connect ONE.  Now the control panel ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources September 2017 New Service for Dealers Who Want to Take Their Business to the Next Level Provide your building and facilities management customers automatic notification capabilities with easy and seamless tracking of service, critical events, and incidents with the new Connect ONE® ticket module. The Connect ONE® module was designed in response to end-user customers looking for streamlined methods to track critical event responses, incidents and repair tickets at one or multiple locations. The module interfaces directly with the Connect ONE security system application or can be ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources June 2017 Simplified User Management with System Templates Further Simplifying User Data Entry A powerful new feature has been added for multi-site applications called System Profile Templates. Your customer can now specify templates which are comprised of individual system profile permissions across multiple systems.  When adding a new code, simply choose the template to use and the new code will be added to all systems specified in the template in one click, secondary batch options are no longer required.  Once the code has been added using ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources May 2017 Free & Reduced Pricing for ScanPass Mobile Credentials Dealers have seen success in selling ScanPass Mobile Credentials and End Users are realizing the cost savings of not needing to purchase readers and cards.   We've now been able to offer a free tier of mobile credentials for up to 10 individuals, just like cards each credential is global for any number of site locations, i.e. no need to purchase a credential for each location. Unlike cards, a lost mobile credential can be removed from the system ...
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  How to get your customers to pay you for services with Free Money Nothing will give your customers a bigger smile than when they can save money.  Yes there are savings in time and money for interfaces such as Connect ONE that simplifies control and management of security systems.  But, adding energy management can be a Huge ROI ( Return on Investment ) for your customers.  Every month the savings show up on their energy bill.  Now you can say to your customers, “Our service may even pay for itself in the savings you will ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources April 2017   Push Notifications Another method of notification now possible with the Connect ONE® Android and Apple Apps Your customer can now enjoy push messages to their mobile device as another method of notification options which already included email, text messaging, and onscreen alerts.  Push notifications are enabled through the use of custom Event Rules.  Rules are 100% flexible in configuring what type of events and when to receive the notification.  In addition, the push notification can be configured to be silent or audible and ...
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Managing Multiple Sites Made Quick and Easy – Saving Time and Money Connect ONE allows customers with multiple site locations the convenience of viewing, controlling, and managing all their systems on one screen.  Now your customer with several locations can manage all their buildings and people as if they were all under ONE roof. Inputting a user is fast because the information only has to be entered once and then can be selectively batched to all their other locations.  Likewise with deactivating a user, one click can remove a user from multiple locations. Connect ONE servers are ...
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Your business should be - provider of critical information The business up the road with the aviary or the poultry farmer – did you know you can help them with simple devices to control temperature, humidity and carbon dioxide?  How about being able to monitor for carbon dioxide (used and stored for mixing soft drinks) in restaurants, greenhouse clients concerns about elevated CO2 gases and plant health or general indoor air quality? It’s not security, but it fits in your wheelhouse now, especially with the growing number of connected devices coming your way courtesy the internet ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2017   Critical Carbon Dioxide Monitoring & Historical Logging Carbon Dioxide sensing joins temperature & humidity in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions.  Now your customer can view the real-time carbon dioxide level of a room as well as receive alerts if the pre-defined low or high thresholds are reached.  Also, the carbon dioxide level can be logged for historical reporting.  The logging intervals are the same as temperature & humidity sensors, which are: 1, 2, 4, or 6 times ...
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  Now you can bundle by connecting any* device that can transmit over the Internet to Connect ONE, allowing management of security and non-security devices: Intrusion Alarm, Access Control, Video Surveillance, HVAC, Lighting, Critical Temperature & Humidity, Plus Coming Soon Carbon Dioxide Monitoring People Monitoring with Geolocation Notices and/or Device Activations Monitor Any* Device, for example, DVR Health Monitoring Combine all of these services into a single interface and one billing line item Show you're on the cutting-edge of technology to your prospect *Monitor Anything requires the device can send a TLS encrypted email INTRUSION ACCESS CONTROL VIDEO ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources February 2017   Monitor Anything, Voice Activation, Geolocation, or "You Design It."  Now Available with the All New EmailAPI Feature We’re excited to announce a brand new integration feature called EmailAPI.  The EmailAPI feature allows for users and other systems to send Connect ONE emails for monitoring/notifications and/or to activate functions within Connect ONE.  For instance, someone using the voice activation feature on their mobile phone can say send email to Connect ONE, provide their pin, and then say the task ...
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Choose the best products for the job and Connect ONE's interface will provide your customer with the same look and feel experience, simplifying training and support Dissimilar systems can be fully integrated into the same customer experience, for example: install a Bosch system in the business and an Elk M1 in the owner's home Mix and match multiple camera vendors, for example: install an Exacqvision NVR in the buisness and Nest cameras in the home You may also use multiple thermostat vendors, for example: install a Nest thermostat in the home and RCS commercial thermostats in the business ...
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Connect ONE® offers Branding and Customization Options to Make It Your Own Fully Branded with Your Name & Logo Provide Direct Login Access from Your Website Customize Color Scheme to Match Your Logo Design Your Own RMR Stream to meet Your Business Goals Customize Menu Navigation Names to Suit Your Customer's Needs Tailor Features to Match Your Service Offerings Offer Customer Managed, Dealer Managed, or Blended Management (Customer & Dealer) Not Yet a Dealer? Request to Become a Dealer Today and Make It Your Own          Integrate, Control and Manage: Intrusion, Access Control, ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources January 2017   Support & Change Requests A Support/Change Request feature is now available directly from the Connect ONE Application This can be accessed from Utilities or when editing a user and if the user has contact information there is a link that says Send Change Request.  It will allow your customer to easily communicate with you about support, service, and change requests. Here's one example your customer can do: They can use the custom fields and Phone/Email contact information to store information about a user, ...
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ScanPass® Mobile Credential, a unique barcode sticker application that requires no additional hardware or software No access readers, cards, or door control modules required Barcode Identification for Instant Access May be used in tandem with a conventional card reader  Easy Access for Multiple Locations Instant Granted / Denied Feedback on the User's Device Lower Costs & More RMR - 200+ Doors per control panel Multiple Security Safeguards including Encryption Not Yet a Dealer? Request to Become a Dealer Today and Differentiate Your Company          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & ...
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Tangible, predictable, and profitable recurring monthly revenue Scalable Pricing:  Affordable for every size project Customization:  Many ways for you to design the Connect ONE service to meet your company's financial goals. Saves time and money: Dealer Portal to support your Connect ONE Customers minimizing rolling the trucks for unnecessary service calls. Not Yet a Dealer? Request to Become a Dealer Today and Garner Substantial RMR Growth          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface available from Any Web-Enabled Device   The BEST ...
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Give your technicians real time information and control from any web enabled device for system status and operation – No need to keep running back and forth to the keypad for status information Troubleshoot Zones, Reset Fire Devices, Operate Access Relays, Complete System Testing, etc. - One Technician can easily do the work of Two! All of this is possible without any open holes in the customer's network!  Also, the trechnician's smartphone/tablet only requires a cellular connection to the Internet, they do not need to be connected to the customer's network.Request to Become a Dealer ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources December 2016   Nest Indoor/Outdoor Cameras for Live Video/Audio Dealers installing Nest cameras can now offer Live Video/Audio and Video Verification with Connect ONE We are excited to announce support for Nest indoor and outdoor cameras.  Now you can install Nest cameras for your customer and they may be viewable within Connect ONE which includes video and audio.  This includes the ability to view multiple locations on the same screen.  Support also includes capturing snapshots via Video Verification rules.  Video Verification can ...
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Through your supplied dealer site, customer support can see and manage your customer’s Connect ONE service for quick and efficient assistance - It's like they are sitting next to the customer Save time and money - stop rolling trucks for many issues that can be solved remotely through your dealer portal Customer support login privileges can be custom designed to meet the highest level of security and operational standards Intuitive and Easy to manage for: End users, Customer Support Personnel, Central Station Operators Request to Become a Dealer Today and Support Your Customers All in One Place &...
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SmartShow™ - The industry’s most powerful market specific virtual demo and Connect ONE® exclusive Differentiate Your Sales Presentations with Market Specific Demonstrations Show Your Customer that You Know their Business Market Specific Areas, Zones, Camera Views, Thermostats, Lighting, etc.. Request to Become a Dealer Today and Close More Sales          Integrate, Control and Manage: Intrusion, Access Control, Video, Energy Management, & Critical Temperature/Humidity Monitoring Easy-to-Use Interface available from Any Web-Enabled Device   The BEST Way to Future-Proof Your Company  For more information regarding Connected Technologies™ or Connect ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources November 2016   Honeywell Vista Turbo Control Panels Support Connect ONE® and ScanPass® Mobile Credentials Dealers installing VISTA Series panels can now add state-of- the-art access control Now, security dealers can easily add the latest access control feature ScanPass® Mobile Credential to their customer’s Honeywell VISTA installations. Powered by Connect ONE, ScanPass Mobile Credential is a high-security access control application never before available with the Honeywell line. The VISTA-128BPT and VISTA-250BPT control panels interface with ScanPass Mobile Credential through Honeywell’s ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources October 2016   Financial Firm Selects ScanPass® Mobile Credential Growing CRM provider favors real-time security and human resources accountability Challenge: A growing financial services and payment processing company headquartered in the northwest suburbs of Chicago was looking for a higher level of security and human resources accountability for its 5,000-square-foot facility. Ultimately, Debt Pay, Inc., Rolling Meadows, Ill., a Software as a Service (SaaS) Customer Relationship Management (CRM) provider which handles sensitive financial data, selected ScanPass® Mobile Credential powered by Connect ONE® as the access control ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources September 2016   Differentiate Your Company and Open New Doors of Opportunity with ScanPass® Mobile Credential ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers. Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is ...
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It’s simple to add profitable services to your locksmith business By Michael Simon Recurring monthly revenue (RMR) is a concept that can grow your locksmith business. RMR is the added revenue, a set monthly charge, you get from providing services – above and beyond simply installing locking hardware and moving onto the next job. It’s a way to protect your company with additional predictable income if hardware installations slow or the economy experiences a downturn. RMR is also highly valued by investors and lenders, and they look for this component in a tangible and successful ...
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Here’s what you need to differentiate your business and stand out from the competition By Michael Simon During the last series of articles focusing on recurring monthly revenue: “Take Your Business to the Next Level with RMR,” and  “How the Cloud Can Easily Provide a Monthly Revenue Stream[DO1] ,” I talked about effectively modifying your locksmith business with new services available from the cloud. In this final installment, I’ll point out ways to be more effective selling cloud security and the steps you need to take to make your ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources June 2016   The Perfect Solution to Simplifying Systems Integration Commercial ALL IN ONE Package from Connect ONE® pre-engineered for quick-start We’ve all been there. Struggling to add integrated services for the customer and throwing up our hands in frustration over the exercise of putting together a cutting-edge specification that’s cost effective, simple to deploy and works seamlessly. Why should you reinvent the wheel for every customer when you don’t have to? As former dealers we have the perfect solution called the ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources May 2016   3rd Party Integration with Open UserAPI Dealers were asking for one-point data entry for users with memberships such as fitness centers and storage facilities so they could automatically populate the access control database without re-entering data. Connect ONE® by Connected Technologies, LLC delivered, with the Access Expander’s Open Application Programming Interface (API).  Now dealers can integrate their Connect ONE systems with third-party facilities management software via the API, opening the door of opportunity to customers and markets such as multi-tenant, multipurpose rooms, ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources March 2016   SmartShow™ - Helps Close More Sales It’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera clips.  SmartShow features: Market-specific demonstrations for ...
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  THE Connected CLOUD News, Feature Updates, Webinars, Events & Resources January 2016   Introducing ScanPass® Mobile Credential ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.Installation is as easy as putting a barcode sticker on the door.  A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. ...
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News continues to spread about surreptitious hacking and malicious compromise of security systems and associated apps. Unfortunately, it’s a sign of the times. And with the Internet of Things continuing to take hold and more systems and devices being connected through smartphone and wireless technology, security dealers need to take extra precautions with customer accounts so their system passwords and other personal data aren’t leaked or compromised.

The good news is the Connect ONE® service already has safeguards in place that make it extremely difficult if not almost impossible for unauthorized persons to use bots and other malicious tools to access your customer’s systems.

The Connect ONE interface allows for a total of 10 attempts, with bolstered safeguards. Three log-in fields, not two, are required: user name, password and customer number, making hacking more difficult. After the first three unsuccessful attempts the CAPTCHA box pops up – basically a human verification response test. After a total of 10 failed attempts, the Connect ONE interface URL shuts down and as an additional safeguard the incoming IP address is locked out for a period of time.

Connect ONE is the only interface you need for all your customer’s integrations – security, access control, video monitoring, energy management and critical temperature monitoring. View, control and interact with all your systems on ONE screen from any web-enabled device.

It’s also one of the safest interfaces on the market, with secure log-ins and other capabilities that prevent and lessen the likelihood of unauthorized persons gaining access to your customer’s security system, personal data and other information.

Connect ONE is designed by dealers, for dealers, so with years of industry experience we’re helping dealers and their customers transition safely into connected solutions. Connect ONE, with the most integrated capabilities in the market, is the single product you need to grow your business. See the expanding list of Connected Technologies, LLC integration partners. Learn more or call (866)976-3520.