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September 3, 2026

Portal Redesign -- The Connected Cloud -- September 2026

THE CONNECTED CLOUD
News & Feature Updates
SEPTEMBER 2026

Dealer Portal Redesign, Slide-Up Panels, & Camera Playback Timeline

Dealer Portal: Refreshed, Mobile-Friendly Layout

The dealer portal has been redesigned to work smoothly on phones and tablets, not just desktop. Account pages now adapt cleanly to small screens with a collapsible side panel, and the home dashboard leads with at-a-glance stats — active customers, active devices, and new activity this month. Device Health now surfaces power, communication, zone, and connection trouble counts across your whole customer base with one click to drill into affected devices, and the dashboard automatically flags customer accounts that may have opportunities for upsell so you can proactively follow up.


Dealer Home


Dealer Mobile

New Interface: Slide-Up Panels

Pop-up dialogs and forms across the dealer and customer portals now open as sliding panels instead of small centered pop-ups, especially on phones. Drag to resize a panel up or down, or swipe it away to dismiss — content and buttons are laid out for a phone-sized screen, and the experience is now consistent everywhere, from reports to device commands to filters.


Slide-Up Report

Exceptions at a Glance

The customer portal header now includes a new option to view exceptions at a glance, so alarms, unlocked doors, bypassed zones, and other outstanding conditions are visible immediately — without navigating into the Monitor tab to check.


Exceptions Dashboard

Camera Viewing Revamped

Viewing recorded camera footage is now easier and more precise. A new scrubber bar lets you drag the playback slider to jump instantly to any point in a recording, a scrollable activity feed sits right alongside the video and syncs the timeline automatically when you select an event, and camera windows now size and load more consistently for smoother playback.


Camera Live


Camera Playback


Video Event Playback

New DMP XT75 Persistent Connection Method - No Inbound Ports & Fast Command Processing!

The DMP XT75 Series control panels may now be programmed with a persistent connection option. Once programmed, the control panel makes an outbound connection to the Connect ONE cloud and the connection is held open. Since this is an outbound direction, no incoming ports need to be open on the customer's firewall, and since the connection is held, commands are sent back in near real-time for processing on the panel. It is the best of all worlds, no open ports and fast command processing! The persistent connection method is also available or the XR and XF series panels.

Please refer to the Configuration tab for the Device on the Connect ONE Dealer Application Portal for programming the "Network Persistent" connection option.

NFC Wallet Cards — Now with Farpointe Conekt

Expand your mobile credential offering with our latest NFC Wallet Card integration and take advantage of aggressive new pricing.

The Connect ONE Wallet Card Solution allows users to carry their access credential directly in Apple Wallet or Google Wallet. Users can simply hold their phone near a compatible reader—without opening an app or unlocking the device.

Works with Any Access System

Connect ONE manages provisioning of the wallet credential and transfers the associated card number into the access system of your choice.

  • No Third-Party App — Users receive an email or text with a link to add the credential directly to their Wallet.
  • Multi-Technology Readers — Works with Farpointe Conekt and Wavelynx Apex/Ethos readers.
  • Centralized Management — Wallet Cards are managed directly through Connect ONE.
  • Dealer Branding — Wallet Cards can display your company logo.

 

Please refer to the latest Price Guide in the Dealer App for our new aggressive pricing options.

Learn More

Featured Solutions That Help Dealers Differentiate

Give customers more than a security system. Give them a platform that helps them operate more efficiently.

Enable Visitor Management Without Panels or Access Control

A customer needed a way for visitors to check in and out without installing panels or access control hardware.

By using Connect ONE PRO with Safe Passage activated, visitors can complete self check-in/out from their phone after being pre-established in the system. This allows for signature capture, activity tracking, and optional host notifications, providing accountability without requiring a physical system.

Gain Better Insight with Integrated Video and Event Activity

A customer needed a way to manage access control and intrusion across multiple locations without the time and expense of traveling to each site.

By using a centralized system, users can add or remove credentials across all locations in just a few clicks, without re-entering information. This streamlines administration, reduces service time, and ensures consistent security across every site.

Referral Rewards

Referrals are always welcome and appreciated!
Once your referral signs, the first 3 months of service on your next account are on us.

Know another dealer who could benefit from Connect ONE? We'd love an introduction. Reply and let us know.

Give Us the Challenge...

Have a customer challenge that doesn't fit the usual solution? We'd like to hear about it.

We love hearing from our Dealers about challenges their customers are facing. Your request may lead to a new feature, integration, or solution that helps solve the problem—and gives you another opportunity to add value for your customers.

Send us your feedback

Keep Your Clients Informed

Ready-to-use content makes it easy to share Connect ONE updates, capabilities, and benefits with your customers.

  • Unified Intelligence™ in a single dashboard — Real-time security awareness delivered through a powerful cloud platform.
  • Streamlined User Management — Add or remove users across multiple locations instantly.
  • Real-Time Activity Monitoring — Generate reports across one or more locations quickly.
  • Cloud-Based Reliability — No downtime or data loss from hardware failures.
  • Cross-Platform Compatibility — Works across major operating systems and web browsers.
  • Mobile Convenience — Access Connect ONE through Apple and Google app stores.
  • Integrates — Intrusion, access, fire, analytics, and environmental devices in one platform.
  • Flexible and Scalable — Easily adapt systems as customer needs change.
  • Trusted — Used by organizations across financial, education, manufacturing, medical, and multifamily markets.

Stay Up-to-Date

We continue to share product enhancements, helpful resources, and feature updates through our Feature Blog and News Articles.

Be sure to review the Home tab in the Connect ONE Dealer App for helpful Sales Sheets, Technical Guides, and other resources.

We encourage you to check these resources regularly to stay informed and make the most of Connect ONE.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO 80132-1266