News Articles

May 10, 2024

The Connected Cloud -- May 2024 [Show All]

News & Feature Updates
MAY 2024

Emergency Response Platform for First Responders

We're excited to introduce an all new emergency response platform designed for first responders. The platform is built-into the Connect ONE Dealer Application. Agencies such as police department personnel may be added as users of the platform. An agency login is different than a typical dealer login, when an agency logs into the application they will only see customer site locations they have been shared access to by the dealer, the shared access will only allow certain designated permissions. Those permissions are whether they can login to the customer site/app, activate the emergency dashboard, and/or add/modify system codes including access credentials for said customers. Now you can partner with local first responders to create safer experiences for the public. This service is included with any Connect ONE service level at no additional charge.

Emergency Dashboard

The emergency dashboard allows authorized agency personnel the ability to login to view cameras, unlock doors & outputs, activate task functions, initiate lockdown, and view recent activity. The viewing & controlling options are also available via GeoView which allows them to see floorplans of the building with point & click control of doors and cameras. Dispatch can easily respond to officers onsite and unlock doors for quick entry just by clicking on the door icon of the map.

Add/Modify System Codes

Only one place to go to add or remove agency personnel system codes / access credentials from all of their shared customer systems. The system codes are added via System Profile Templates so permissions are already pre-defined for simple additions by the agency. The permissions within the template may only be modified by the dealer as to limit possibilities of misconfiguration however the customer will still be able to view the permissions without being able to make changes. Also all activity by agency personnel is reviewable by the customer in reporting and notifications.

Shared Access Configuration

Sharing access to a customer for an agency allows you to choose the requested permission set you'd like them to have for their app login and the permission profile/template you'd like them to have for their system code / access credential.


Cansec MAP Access Controller Integration - Coming Soon!

A new integration with Cansec MAP access controllers will be available soon, integration added to the Connect ONE Access Expander which allows integration with Elk, DMP, Bosch, and Honeywell intrusion panels as well as ScanPass Mobile Credentials and Aperio wireless access locks.


Recent Usability Improvements

Customer Management Portal

  • Monitor->Options Dashboard Views: The Options button on any Monitor screen now allows the requested option to open in a quick dashboard view rather than redirecting the user off of their current screen. For instance, if they are viewing Security they can quickly pull up Activity to see an event quickly and then close the Activity view and remain on the Security page. This feature also works for viewing Cameras and Automation screens as well.

Dealer Administrative Portal & System Updates

  • TIP: Check the Configuration page for the Device as it includes recommended programming for the particular product and firmware version.

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback


Stay Up-to-Date

We will continue to include the enhancements in this newsletter, past newsletters may be viewed from the "News Artcles" tab on our website.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.


Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

 For more information regarding Connected Technologies or Connect ONE®, please visit or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO  80132-1266