Feature Blog

July 15, 2019

Case Management Module - Service Company Add-On Level [Show All]

A new add-on to the Case Management Module designed for service companies is now available.  The new add-on increases the storage space from 5GB to 50GB, allows 3rd party software integration via the UserAPI, and provides the ability for signature capture on both the mobile and web interfaces.  

Using the UserAPI, your customer database software can issue tickets to the Connect ONE Case Management Module, the technician can complete the ticket in Connect ONE, obtain customer signatures, and lastly your customer database software can issue a retrieval of the ticket details completed by the technician.  Service tickets can now become paperless!

We will have more exciting news coming soon in regards to a work order integration partnership underway with a customer database software provider.