We’ve recently revamped the Device Health Dashboard on the Connect ONE Dealer Site and included proactive notifications to dealer support personnel.
The dashboard has been revamped to include multiple trouble status indicators for devices. Previously it only showed communication supervision troubles, now it also includes: AC Power, Low Battery, Network / Phone Line Troubles, and any Zone Troubles.
In addition to the dashboard update, the weekly status email to your dealer support has been updated to show any device trouble of the conditions stated above. We've also included a proactive email notification to your dealer support when any device trouble exists; status is checked every 1/2 hour however you will only get notified when the trouble first appears. There is also an option to disable notifications or set a timed suppression of 12, 24, or 72 hours per device. The email notifications may be disabled for all devices by editing your account information on the Dealer Tab of the Dealer Site. We do highly recommend you leave this feature enabled so you are aware of any trouble conditions at your customer's site before they call for service.