The module tracks service and repair tickets in real time, especially helpful in a large organization, facility or campus environment, ensuring prompt handling and remediation. It seamlessly notifies responsible parties with documents shared to all repair vendors simultaneously. It also stores the history of a repair and notifies responsible parties immediately of any actions taking place related to the service ticket.
Incident Case Management
The Connect ONE module tracks security related incidents and specific actions taken and remedies or if additional service may be required, including detailed reporting, work orders, history, photos, or other documentation uploaded directly to the ticket so all parties are apprised of current status.
Critical Event Response History Example
In the example of critical event environmental monitoring, a freezer alarm generated because of deviation from preset thresholds or inoperability notifies responsible parties via email or text message. A ticket is automatically created and the process follows preset rules on who to notify. The primary person responsible indicates whether or not they are handling the situation; if they are unable their response automatically pushes the notification to the next person in the queue. This avoids multiple parties showing up to handle the issue, or not having anyone handle it at all. The successful completion of service or next steps are also documented until the ticket is closed.
With this facility management application security dealers become more responsive, provide more value to their customers, and receive additional monthly reoccurring revenue. The Connect ONE ticket module provides a predictable work flow on building repairs, security and critical environmental monitoring, ensuring issues are handled and completed quickly and efficiently. Instead of just competing against others offering traditional interactive services, dealers can deliver comprehensive facility management in addition to intrusion detection and access control. The customer knows exactly what’s happening with their facility at every location, and what remedies have been taken or might be necessary.