The module tracks service and repair tickets in real time, especially helpful in a large organization, facility or campus environment, ensuring prompt handling and remediation. It seamlessly notifies responsible parties with documents shared to all repair vendors simultaneously. It also stores the history of a repair and notifies responsible parties immediately of any actions taking place related to the service ticket.
Incident Case Management
The Connect ONE module tracks security related incidents and specific actions taken and remedies or if additional service may be required, including detailed reporting, work orders, history, photos, or other documentation uploaded directly to the ticket so all parties are apprised of current status.
Critical Event Response History Example
In the example of critical event environmental monitoring, a freezer alarm generated because of deviation from preset thresholds or inoperability notifies responsible parties via email or text message. A ticket is automatically created and the process follows preset rules on who to notify. The primary person responsible indicates whether or not they are handling the situation; if they are unable their response automatically pushes the notification to the next person in the queue. This avoids multiple parties showing up to handle the issue, or not having anyone handle it at all. The successful completion of service or next steps are also documented until the ticket is closed.
With this facility management application security dealers become more responsive, provide more value to their customers, and receive additional monthly reoccurring revenue. The Connect ONE ticket module provides a predictable work flow on building repairs, security and critical environmental monitoring, ensuring issues are handled and completed quickly and efficiently. Instead of just competing against others offering traditional interactive services, dealers can deliver comprehensive facility management in addition to intrusion detection and access control. The customer knows exactly what’s happening with their facility at every location, and what remedies have been taken or might be necessary.
June 16, 2017
Event Rule Action Rate Limiting
Your customer now has options to rate limit the actions present in an Event Rule. Those actions may consist of email or push notifications or they may also be related to Video capture or even task activation, which ever they are each can have its own configurable rate limit.
Options to limit the action can be never, i.e. no limit, up to 24 hours. For instance, if someone only wanted to be notified of an access event, once every 24 hours, that could happen with rate limiting the action.
This feature was added in response to a dealer's customer which ...[Read More]
March 22, 2017
User Badge Support
A new feature has been released to support user badge creation.
A new button exists within a user record, called Badge.
This opens a browser window, see screenshot, which shows a
badge image that comprises of the user's image, name, and up to 4
custom fields which can be edited by your customer. The badge
can be printed horizontally or vertically, as well as downloaded as a
JPEG image. There is also an Export button which downloads a
csv (comma separated values) file that can be used to import into the
customer's external ...[Read More]
March 1, 2017
Critical Carbon Dioxide Monitoring & Historical Logging
Carbon Dioxide sensing joins temperature & humidity in the list
of monitored conditions of Connect ONE’s alerting and historical
reporting functions. Now your customer can view the real-time
carbon dioxide level of a room as well as receive alerts if the
pre-defined low or high thresholds are reached. Also, the
carbon dioxide level can be logged for historical reporting.
The logging intervals are the same as temperature & humidity
sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly,
Carbon Dioxide monitoring is critical for:
Agriculture including livestock monitoring
Greenhouses to promote ...[Read More]
February 7, 2017
Custom Email Generation & 3rd Party System Activations
A new action has been added to the Connect ONE Task Rules. Now a custom email can be delivered as a part of the task activation commands. The email can be customized with the from address, to address, subject, and body of the email. This can be used to activate 3rd party systems. For instance, the 3rd party service IFTTT (If This Then That) allows you to send an email to it with a custom #hashtag in the subject. This email can activate other services the customer may have, such as August locks, ...[Read More]
October 10, 2016
Bosch B/G Control Panels Now Support ScanPass® Mobile Credential
ScanPass Mobile Credential is the next generation in simplifying access control integrations.No longer is it necessary to purchase or install readers, cards or fobs, reducing system costs for both dealers and their customers.
Installation is as easy as putting a barcode sticker on the door. A smartphone reads the barcode to identify the door and a unique credential in the phone is used to identify the individual. ScanPass is managed the same as a card or fob. It's that simple!
NEW! Bosch B/G Series (B3512, B4512, B5512, B6512, B8512G, B9512G)
ELK M1 ...[Read More]
April 4, 2016
3rd Party Integration with Open UserAPI
The Connect ONE Access Expander just became even more powerful. It now supports the open UserAPI for 3rd
party interfaces to add, modify, deactivate, and delete Users and System Codes. This is the perfect solution for Storage Facilities, Fitness Centers, or any other facility which has memberships. A new member can be assigned access without having to re-enter their information into Connect ONE - saving on double entries. Likewise when their membership has expired their access can automatically deactivate without any human intervention. Another great solution is integration with time & attendance or other HR programs to ...[Read More]
October 14, 2015
Critical Humidity Monitoring & Historical Logging
Humidity sensing joins temperature in the list of monitored conditions of Connect ONE’s alerting and historical reporting functions. Now your customer can view the real-time relative humidity level of a room as well as receive alerts if the pre-defined low or high thresholds are reached. Also, the humidity level can be logged for historical reporting. The logging intervals are the same as temperature sensors, which are: 1, 2, 4, or 6 times per day, or bi-hourly, hourly, or semi-hourly.
The Network Gateway module is required to monitor humidity. It will accept up to one combination temperature/...[Read More]
January 27, 2015
Close More Sales with Connect ONE® SmartShow™
Connect ONE® is the only interface you need for all your customer’s integrations - security, access control, video monitoring, energy management and critical temperature monitoring.
Now it’s easier than ever to sell Connect ONE® with SmartShow™, the industry’s first vertical-market-specific virtual demonstration. No more sales demos illustrating unrelated projects that leave prospects scratching their heads wondering if you REALLY have the capabilities they need. With SmartShow, demos are tailored to the customer’s premises, illustrating zones, for example, that pertain to their vertical, as well as industry-specific video camera ...[Read More]
November 17, 2014
Video Verification, Triggered Lockdown & More!
Video Verification - Simple, Affordable, Powerful
Deliver even more value to your customers on the PRO Service Level with included video verification. Now Interaction Rules can be configured to capture snapshots of up to 5 cameras which will be stored in the cloud for one year. The customer can view the recorded snapshots along with live video onscreen in real-time, through generated reports, and via email when the event occurred. The snapshot capture and live viewing works with all compatible DVR,NVR, IP camera devices (see logos on the partner page) and on ExacqVision/GanzVision devices ...[Read More]
January 7, 2013
Quick & Easy Technician Testing
is an easy new way for technicians to test and control system points, (zones, doors, areas, & outputs), on their smart phone. How many times have you been working on a zone at a far point of the building, on a lift, at a splice in the attic, etc. and wished you had someone at the keypad relaying the status. Now you can have that convenience without needing a second tech. Just use the newSmartTestTM
feature from your smartphone and watch the status of the zones ...[Read More]
September 12, 2012
ELK M1 fully integrated with Connect ONE
The ELK M1 is a flexible security, access control, and automation panel. It allows not only security and access control but also interfaces to hvac thermostats, lighting, and door locks. The interfaces can be wired or wireless, such as z-wave or Radio RA. Your customers can now control all of these devices right from their Connect ONE interface, ELK also provides a sleek touchscreen for convenient control. The ELK M1XEP ethernet module is required and a special firmware must be loaded, firmware available free of charge via download from ELK.