Task Integration for Guests, Visitors, or Anyone

Feature Blog

October 1, 2023

Task Integration for Guests, Visitors, or Anyone & More Enhancements [Show All]

A new task integration web page link sent via email or SMS without requiring a user login.

Task Rules are powerful actions which can combine just about any system command into a single button click. Now you can also provide these customized actions to any user via the Integration option found under the contact information, such as email or SMS address, and they will receive a PIN and URL link which will allow easy operation of these Tasks without requiring a login. This is a great option for guests and visitors since they do not need a login nor a credential and the task integration may be revoked at anytime.

Tip: The user may save the link to their phone homescreen for convenient access by tapping the Connect ONE icon.

Recent Usability Improvements

Customer Management Portal

Arm/Disarm with Improved Zone Status: The Security page has been revamped to show all arming areas, fire/burg related zones, and access doors. Previously it showed arming areas, only faulted zones, and only unlocked doors. Now, any zones in alarm, fault, trouble, or bypassed status are included in a list with the area arming options for an easier to read and cleaner appearance.
Zone Status of associated Access Door: Now any system can have a zone number linked to the door so the zone status open/closed appears alongside the relay status of locked/unlocked. This has another benefit for barrier toggle door types, such as gates and overhead doors. These typically just use a momentary action on the relay so the status of the gate is unknown. Now when linking the zone status, it will automatically show open or closed in Connect ONE. On Bosch systems this was already required to associate the access activity, if the zone is not a "real" zone then set the zone option to "Do Not Show", and it will disappear from the door status.
Login Instructions via SMS: Login instructions may now be sent via email and SMS which is convenient for users which want to utilize SMS in lieu of email.
Import and/or Purge via csv file: You may now supply profile number of 0 in a csv import file to delete or purge an existing user from the system. The csv file may contain new, updates, and removals in one file.
Easily Send Messages: A new message button is available from the user's contact information. This allows to ability to send a quick message to any user's contact addresses: email, SMS, or push.
Default User Profile: The "No Authority" User Profile has been renamed to "Default" for new customer accounts. This is to eliminate possible confusion when customers are adding new Users and perceiving the User Profile will apply to the System Code permission as well. Likewise the Manager and Monitor User Profiles are no longer created upon a new customer account. These profiles were meant to give a start to using defined profiles but due to the nature of how new customers are created they were not usable without modification. Therefore it was decided to only include two profiles upon customer creation: Admin and Default. Any further profiles can be created afterwards as desired.

Dealer Administrative Portal & System Updates

Bosch Remote Connect Cloud Status: We've added a quick view of cloud connection status from the Customer->Devices page which allows an at-a-glance view of multiple panel statuses in one spot rather than having to drill into each device and the connection status on the Pending Commands page.
Bosch Firmware Tip: On panels connected via the Remote Connect Cloud it is recommended not to enable both ethernet and cellular connectivity to the remote cloud unless the panel is running version 3.14 or greater. There are many connectivity improvements in this firmware version and it is recommended to upgrade if your customer has been experiencing any connectivity issues with the Bosch cloud connection. Please keep in mind for the panel to really utilize the 3.14 firmware features it needs to be pushed from RPS 6.14 so it knows and “sees” the new DNS parameters and uses the entire logic with the new isolated DNS parameters per communication medium (Ethernet and cellular) this will correct the failover and you should see greatly enhanced stability around the cloud solution.
Mircom FACP Event Logging: Mircom FX fire alarm control panels are now capable of being connected via the Barionet Network Gateway for full-data event logging into Connect ONE. More Here

See What Others Are Saying...

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

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