Camera Image Proxy Service

Feature Blog

September 1, 2023

Camera Image Proxy Service & More Enhancements [Show All]

A new service for browser/application compatibility with IP Cameras.

Browser and application requirements have become more stringent over the years which has caused viewing issues of certain camera devices, primarily direct IP cameras. The new Camera Image Proxy service alleviates these issues to allow direct IP cameras to be viewable in all Browsers and Apps.

Camera images are acquired via Connect ONE servers and sent to the Browser/App for viewing. Customers may firewall connections to the camera(s)/NVR using the supplied IP/hostname(s) in the Dealer Manual. This service is optionally subscribed, at an additional charge, for certain camera devices to satisfy authentication and image encryption requirements of certain browsers and applications. This service is NOT required to satisfy said requirements when the device is connected via the Exacq Cloud, OpenEye OWS, Eagle Eye Network, DW Cloud, or Hanwha Wisenet Cloud services as these services already provide authentication and encryption. At present time, Firefox and the iOS App allow for camera viewing without this service.

This new service also allows Avigilon Alta (previously Ava Security) systems to be compatible with live & playback viewing directly in the Connect ONE application.

Please review the Device Compatibility List for more information.

Recent Usability Improvements

Customer Management Portal

Custom Login Instructions: The emailed login instructions to new users can now include custom instructions. Additional instructions may be applied to the email and defined in the User's Profile. This allows instructions to be specified differently depending on the profile of the user.
Report Attachments: List view reports, such as User Lists, now also include a csv attachment to the emailed report. Previously only activity reports included a csv attachment, now all emailed report types include a pdf and csv attachments.
Open App Option for Digital Watchdog Spectrum & Hanwha Wisenet: When viewing live/playback video of a camera on a DW Spectrum or Hanwha Wisenet there is a button to switch to the DW/Wisenet App and open the camera in the respective manufacturer interface for more control and viewing options.

Dealer Administrative Portal & System Updates

Device Health now includes Lockdown: Lockdown is now added to the device health conditions. The device dashboard on the Home screen will include any systems in lockdown mode as well as receiving email notifications to your support email if any system enters lockdown. The notification is included from the onTrouble frequency, checked every 30 minutes, and the weekly generated health report. Please note these notifications may be disabled per device, check your settings to ensure they are enabled if desired.
Device Health Dashboard Filter Options: The device health dashboard on the Home screen may now be filtered to show only relevant trouble conditions, such as: Power, Communication, Zone Trouble, & Lockdown.
Navigation Improved for Small Screens: A new navigation header has been added to improve managing systems on small screens such as phones.
Mass Assign Site Areas: A new option now exists to mass apply a site area assignment to multiple records at once.

See What Others Are Saying...

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Principal and Owner of Alarm Specialists

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
President of Martin Systems

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
President and partner at Alarmguard Security

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